How to Start a Sex Toy Business: A Step-by-Step Guide for 2025

by Charles

Chief Marketing Officer at Adent.io

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- 16 mins read

The sex toy industry is on fire, expected to skyrocket from $27.5 billion in 2025 to $59.7 billion by 2034, growing at a steady 9% CAGR. With shifting attitudes toward sexual wellness and a growing culture of sex positivity, the market is more welcoming than ever for ambitious entrepreneurs.

Here’s a surprising stat – 86% of Americans already own at least one sex toy! Demand is soaring across the globe, making this a golden opportunity to tap into selling sex toys. Of course, challenges like privacy concerns and platform restrictions exist, but with smart e-commerce strategies & creative marketing, you can turn obstacles into opportunities.

In this step-by-step guide on “how to start a sex toy business”, we’ll walk you through everything you need to know, from market research to launching and scaling your sex toy business. 

1. Understanding the Sex Toy Industry

The sextech industry is no longer a niche market – it’s a mainstream, billion-dollar industry that’s expanding at an unprecedented pace. What was once shrouded in secrecy is now openly discussed, marketed, and even celebrated as part of sexual wellness and self-care.

I. Changing Consumer Preferences

Today’s consumers are tech-savvy, eco-conscious, and demand inclusivity. Here’s what’s shaping the industry:

  • Sustainability: Eco-conscious consumers are demanding sustainable materials in sex toys, such as body-safe silicone or biodegradable packaging.
  • Gender-Neutral Designs: The market is shifting towards inclusive, customizable products, catering to diverse identities and needs.
  • Tech-Driven Products: Smart vibrators with AI capabilities, virtual reality (VR) integration, and app-controlled features are gaining popularity for their personalized user experiences.
  • Therapeutic Benefits: Beyond pleasure, sex toys are increasingly recognized for their medical benefits. They are used to address menopausal symptoms, neurological conditions like lack of arousal, and male sexual challenges such as erectile dysfunction or premature ejaculation.
  • Diverse Demographics: Women dominate the market as primary consumers (72.4% revenue share in 2024), but there is growing demand from men and non-binary individuals as well.

II. Who’s Dominating the Sex Toy Industry?

The sex toy market is a battleground of innovation, where established giants and ambitious startups compete for dominance.

Industry leaders like LELO set the gold standard for luxury, while We-Vibe revolutionized couple’s play with app-controlled toys. Satisfyer wins fans with budget-friendly air-pulse tech, and Lovense leads in long-distance intimacy. 

Womanizer perfects non-contact stimulation and Tenga caters to discreet male pleasure. Meanwhile, disruptors like Dame Products promote inclusivity, B-Vibe advances anal play, and OhMiBod syncs pleasure with music. 

Source: Crave
Source: Crave

Furthermore, crowdfunded indie brands like Crave are also making waves, focusing on customization, sustainability, and next-gen pleasure tech.

2. Finding Your Niche & USP

The sex toy industry is vast, and standing out requires a well-defined niche. Instead of trying to sell everything, focusing on a specific market segment can help build a strong brand identity and attract loyal customers.

I. Exploring Product Categories

First, it’s essential to understand the diverse range of sex toys available. The industry has evolved beyond traditional vibrators & dildos, now offering innovative and inclusive to sex positioning product options.

🔋Vibrators -Ranging from classic wands to wearable, app-controlled devices.

🍆Dildos – Non-vibrating, available in various materials like silicone, glass, or metal.

🍑Anal Toys –  Including butt plugs, prostate massagers, and anal beads.

💑Couples’ Toys – Designed for shared pleasure, such as remote-controlled vibrators.

✋Masturbators – Male-focused products like strokers, sleeves, and suction-based toys.

🏋️‍♀️Kegel & Pelvic Trainers – Aimed at sexual health & wellness.

⛓ Bondage & BDSM Gear – Ropes, cuffs, paddles, and harnesses.

🌈LGBTQ+ Inclusive Toys – Gender-affirming products, strap-ons, and dual-penetration devices.

🤖High-Tech & AI-Driven Toys – Bluetooth-enabled, VR-compatible, and interactive devices.

Understanding these categories helps in pinpointing a profitable niche that aligns with consumer demand.

II. How to Find a Profitable Niche?

With countless options available, narrowing down your focus to start a sex toy business can help attract a dedicated audience. Here are some niche ideas that offer strong market potential:

  • Luxury Sex Toys – Targeting high-end consumers looking for premium materials, sleek designs, and advanced features. These products often feature medical-grade silicone for maximum safety, sleek, jewelry-inspired aesthetics for discreet elegance, and cutting-edge technology like biometric sensors for a personalized experience.
  • Discreet & Travel-Friendly Toys – Designed for privacy-conscious buyers or frequent travelers. These compact and stylish products often come in everyday shapes like lipstick vibrators, incorporate noise-reduction technology for ultra-quiet operation, and feature TSA-approved, USB-rechargeable designs for seamless portability.
Womanizer Premium Eco – The First Eco-Friendly Pleasure Air Toy!
Womanizer Premium Eco – The First Eco-Friendly Pleasure Air Toy!
  • Eco-Friendly & Sustainable Toys – Biodegradable, solar-powered, and rechargeable options for green consumers. Adult toys made from non-toxic, biodegradable materials, help reduce environmental impact while providing a long-lasting, high-quality experience.
  • Couples’ Intimacy Enhancers – Remote-controlled and wearable devices for increased shared experiences. These products got  app-controlled features, long-distance connectivity, and seamless integration with wearable technology, helping partners stay connected regardless of distance.
  • LGBTQ+ Friendly & Inclusive Toys – Gender-affirming and harness-compatible designs catering to all identities. With a strong focus on representation & inclusivity, these products ensure that individuals of all body types can find pleasure products tailored to their unique needs and preferences.
Enby 2 by Wildflower – A Versatile, Gender Neutral Sex Toy!
Enby 2 by Wildflower – A Versatile, Gender Neutral Sex Toy!
  • Tech-Driven & AI-Enhanced Toys – For those seeking next-generation pleasure, tech-driven and AI-enhanced toys are revolutionizing the industry. Smart features enable real-time interactive feedback, AI-powered responses adapt to individual needs, and VR integration offers fully immersive, customizable experiences that push the boundaries of intimacy.

III. Building a Unique Brand Identity

After defining your niche, developing a distinctive brand identity is key to standing out in a competitive market. Start with a clear mission & values, whether it’s promoting body positivity, inclusivity, or sustainability, to build a deeper connection with your audience. 

Visually striking packaging and cohesive branding that aligns with your target market will enhance recognition and appeal. Most importantly, establish a unique selling proposition (USP) that sets you apart, whether it’s ethically sourced materials, cutting-edge technology, or a commitment to inclusivity.

 A well-defined brand not only attracts customers but also fosters long-term loyalty and trust.

💡Pro Tip: Plan wisely! Get expert insights on the real costs of starting a sex toy business and budget for success.

3. Business Models: Choose the Right One For You

When starting a sex toy business, selecting the right business model is crucial for profitability and long-term success. Here’s a breakdown of your options:

I. E-commerce vs. Physical Retail

When deciding between an online store and a brick-and-mortar shop, profitability depends on factors like operational costs, target audience, and scalability.

  • E-commerce (Online Store) 🛒 – Lower overhead costs, global reach, and discreet shopping experience make online sales the dominant choice. Platforms like Shopify, WooCommerce, and adult e-commerce software like xMarketplace by Adent.io offer flexibility.
xMarketplace by Adent.io
xMarketplace by Adent.io
  • Physical Retail (Brick-and-Mortar Store) 🏬 – Offers a hands-on shopping experience, attracting customers who prefer to see and feel products. However, higher rent & operational costs can be a barrier.

II. Dropshipping, Private Label, or Manufacturing?

Once you’ve chosen between e-commerce or physical retail, the next step is deciding how you’ll source your products. You have 3 main options:

  • Dropshipping 🚚 – Low upfront costs and no inventory, but lower profit margins and reliance on third-party suppliers.
  • Private Labeling 🏷️-  Customize and brand existing products for better control and higher margins. Requires minimum order quantities.
  • Manufacturing 🏭 – Develop your own products for maximum customization and brand uniqueness, but higher initial investment and regulatory compliance are key challenges.

III. Subscription Model or Wholesale Distribution?

The adult industry is shifting towards subscription-based & wholesale models that increase customer loyalty and scalability.

  • Subscription Boxes 📦- A growing trend, offering curated monthly products and recurring revenue. Ideal for brand loyalty and personalization.
  • Wholesale Distribution 🏪 – Selling in bulk to retailers can ensure consistent cash flow, but lower per-unit profit margins.

Each model has its advantages, so choose based on your budget, target audience, and long-term vision

💡Pro Tip: Maximize your profits with expert insights! Learn how to accurately calculate profit margins on wholesale sex toys for smarter pricing.

4. Legal & Compliance Essentials: Stay Within the Law

From business registration to banking challenges, staying compliant is crucial to avoiding hefty fines, account suspensions, or even legal action. This section covers everything you need to know to operate a legally sound and trustworthy sex toy business.

I. Business Registration & Licenses 📝

Before selling, you’ll need to:

Register your business (LLC, Corporation, or Sole Proprietorship).
✅ Obtain necessary licenses & permits based on your location.
✅ Check zoning laws if running a physical store.

✅File for an Employer Identification Number (EIN) with the IRS for tax purposes.

💡Pro Tip: An LLC is often the best option for small to medium-sized sex toy businesses due to its liability protection and tax advantages.

II. FDA Regulations & Safety Standards ⚖️

The sex toy business is subject to health & safety regulations, especially when products involve skin contact or internal use.

Furthermore, sex toys are classified as “novelty items” in some regions, but if they are marketed for medical or wellness use, they may fall under FDA scrutiny. Key compliance factors include:

🔹 Material Safety – Use body-safe materials (medical-grade silicone, ABS plastic, non-porous metals).

🔹 Labeling & Warnings –  Follow clear product descriptions, safety labels, and disclaimers.

III. Age Verification & Advertising Restrictions🔞

Since sex toys fall under the adult industry, special restrictions apply to advertising, marketing, and age verification.

  • Age Restrictions – Selling adult products to minors is illegal; use age-verification tools on your website.
  • Marketing Compliance – Platforms like Google, Facebook, & Instagram have strict adult industry ad policies. Focus on SEO, influencer marketing, and email campaigns.

IV. Payment & Banking Challenges 💳

Traditional banks and mainstream payment processors like PayPal & Stripe often impose strict restrictions on adult businesses, leading to account freezes or rejected transactions.

To keep your cash flow uninterrupted and minimize the chargebacks, opt for adult-friendly payment processors like CCBill, Segpay, or Epoch, which specialize in high-risk industries.

💡Pro Tip: Opting for cryptocurrency payments can be a game-changer! Not only does it help you bypass banking restrictions, but it also offers increased privacy for your customers, boosting trust & sales.

5. Finding Suppliers & Sourcing Products

Sourcing high-quality and body-safe sex toys is crucial for building a reputable brand. Whether you opt for dropshipping, bulk importing, or private labeling, finding the right supplier is key.

I. Vetting Reliable Manufacturers & Wholesalers

Before committing to a supplier, it’s essential to thoroughly vet their products and business practices. Here’s how to find the best manufacturers & wholesalers:

  • Check Certifications & Compliance –  Ensure they follow FDA, CE, RoHS, and ISO regulations for product safety and body-safe materials.
  • Request Product Samples – Test for material quality, texture, durability, and noise levels (for vibrators).
  • Research Their Reputation – Look for customer reviews, business history, and third-party audits on platforms like Alibaba, Global Sources, or ThomasNet.
  • Visit Factories (If Possible) –  If sourcing in bulk, consider visiting the factory or hiring an inspector to verify quality control.
  • Assess Minimum Order Quantities (MOQs) – Some manufacturers require large orders upfront. If you’re starting small, look for low-MOQ suppliers.
  • Ask About Private Labeling –  If you want your own branding, ensure the supplier offers custom packaging and logo printing.
💡Pro Tip: Maximize your success at sex toy conventions to find new suppliers with our expert guide, network like a pro, and build lasting partnerships!

II. Best Countries for Sourcing

Your choice of supplier location affects costs, quality, and shipping times. Here’s a breakdown of the best regions for sourcing sex toys:

  • China – The world’s largest manufacturer of sex toys, offering affordable pricing and a wide range of products. However, quality varies, so vet suppliers carefully. (Popular marketplaces: Alibaba, Made-in-China, Global Sources.)
  • US –  Known for premium, body-safe, and eco-friendly options, but higher production costs. Best for luxury and high-end sex toys. (Popular brands: Tantus, Doc Johnson.)
  • Europe – Countries like Germany and the Netherlands focus on high-quality and medical-grade materials, often with stricter safety regulations. (Popular brands: Fun Factory, LELO.)
💡Pro Tip: If sourcing from China, ensure compliance with Western safety standards before selling in the US or Europe.

III. Dropshipping vs. Bulk Importing

Your sourcing method depends on budget, inventory capacity, and business model. Let’s compare:

MethodProsCons
DropshippingNo inventory costs, Low startup risk & Fast to launch. Lower profit margins, Limited customization, &  Potential supplier issues.
Bulk ImportingHigher profit margins, Full branding control & Better quality control Higher upfront costs,  Storage & logistics needed,  Longer lead times.
💡Best for beginners? Dropshipping is great for testing demand. If you want to build a brand, bulk importing with private labeling offers long-term profitability.

IV. Product Safety & Compliance

Since sex toys come in direct contact with the body, safety is non-negotiable. Make sure your products meet the following standards:

✔️ Body-Safe Materials  – Choose medical-grade silicone, ABS plastic, or borosilicate glass. Avoid phthalates and toxic chemicals.

✔️ Lab Testing & Certifications –  Ask suppliers for FDA, CE, RoHS, or ISO 9001 certifications to verify safety.

✔️ Battery & Electrical Safety –  If selling vibrators or smart toys, ensure proper wiring and overheating protection.

✔️ Transparent Labeling – Clearly list materials, usage instructions, and warranty policies.

💡Pro Tip: Partner with third-party testing labs(like SGS, TUV, or Intertek) to verify product safety before mass distribution.

6. Branding, Packaging, & Positioning for Success

If you are really up for starting a sex toy company successfully, strong branding and thoughtful packaging can make or break your success. With increasing competition, standing out requires more than just a great product – it’s about building a brand that resonates with your audience.

I. Building a Brand Identity That Stands Out

Your sex toy brand should reflect your values and connect emotionally with customers. Are you catering to luxury buyers, first-time users, couples, or the LGBTQ+ community

Cute Little Fuckers - Queer, Trans, and Disabled-Owned Brand!
Cute Little Fuckers – Queer, Trans, and Disabled-Owned Brand!

Defining your niche helps shape:

🎨 Brand aesthetics:  Sleek, playful, or sensual?
📢 Messaging tone:  Educational, empowering, or seductive?
💡 Core values: Sustainability, inclusivity, or tech-driven pleasure?

II. Packaging: Discreet Yet Stylish

Since many customers prefer privacy, discreet packaging is essential. However, it should also be aesthetically appealing to elevate the unboxing experience. Consider:

📦 Minimalist, elegant designs without explicit imagery.
🔒 Secure & non-transparent shipping for confidentiality.
🌿 Eco-friendly materials to attract sustainability-conscious buyers.            

Packaging Insights for a Successful Sex Toy Business
Packaging Insights for a Successful Sex Toy Business

🔴 What to Avoid:

  • Loud, tacky designs with overly sexualized graphics (turns off mainstream buyers).
  • Excessive plastic (many consumers now prioritize sustainability).
  • Confusing or low-quality packaging that makes the product feel cheap.

III. Ethical & Body-Safe Materials Matter

Consumers are more aware of what goes into their toys. Brands prioritizing medical-grade silicone, phthalate-free plastics, and recyclable packaging gain trust and loyalty.

A well-positioned brand with eye-catching packaging and ethical production doesn’t just sell products, it builds a community of loyal customers. 

7. Setting Up Your Online Store 

A well-designed online store is the backbone of your sex toy business. Since adult products face unique challenges like payment restrictions and marketing limitations, choosing the right e-commerce platform, payment processor, and shipping method is crucial.

I. Best Platforms for Adult E-Commerce

Not all website builders allow adult content, so selecting the right platform is essential. Here are the best options:

💼 xMarketplace by Adent.io – Specifically built for adult stores with industry-friendly features.
🛒 Shopify –  Easy to use, but restricts certain adult content and payment options.
🔗 WooCommerce (WordPress) – Fully customizable with fewer content restrictions, ideal for SEO & branding.
🚀 BigCommerce – Scalable and feature-rich but requires third-party payment processors

II. SEO-Optimized Product Pages & Conversion-Focused Design

Your store needs compelling, SEO-friendly product descriptions to rank in search engines and convert visitors into buyers. For that, follow the following instructions:

  • Use relevant keywords naturally throughout the description to improve search engine rankings.
  • Highlight both features (e.g., material, size) and benefits (e.g., comfort, enhanced intimacy) to appeal to users’ needs.
Highlights of the LELO F1S™ V3 Pleasure Console
Highlights of the LELO F1S™ V3 Pleasure Console
  • Incorporate sensory words to evoke emotions and create a vivid mental image of the product experience.
  • Keep descriptions scannable by using bullet points, short paragraphs, and subheadings

 Optimizing Landing Pages for Conversions

Your product & home pages should:

✔️ Include high-quality images & videos 📸
✔️ Feature customer reviews & testimonials 🌟
✔️ Use clear call-to-actions (CTAs) like “Add to Cart” or “Buy Now” 🛍️
✔️ Offer fast & discreet checkout 🛒

III. Discreet Shipping Solutions

Customers buying adult products expect privacy. Your shipping strategy should be:

  • Discreet Packaging – No branding or revealing labels
  • Neutral Return Address – Avoid using “SexToys.com” as the sender name
  • Fast & Reliable Delivery – Offer multiple shipping options (express, standard)

Best Adult-Friendly Shipping Providers:

✔️ DHL & FedEx – More flexible policies for adult businesses
✔️ USPS – Discreet & cost-effective for smaller packages
✔️ Third-Party Fulfillment (ShipBob, ShipStation) – Automates packaging & shipping

8. Marketing & Advertising Strategies for an Adult Business

Marketing an adult business comes with unique challenges due to advertising restrictions, platform limitations, and stigmas surrounding the industry. However, with the right strategy, you can build a loyal audience, drive traffic, and increase sales

Let’s dive into the best marketing tactics for your sex toy business.

I. Social Media Marketing: What’s Allowed?

Social media is a powerful tool for brand awareness, but platforms have strict rules on adult content. Here’s where you can promote and what to keep in mind:

Best Platforms for Adult Businesses:

  1. Instagram & Facebook (Meta)

✔️ Allowed:

LELO F2S™ Gains Traction on Instagram as a High-Tech Stamina Trainer & Stroker
LELO F2S™ Gains Traction on Instagram as a High-Tech Stamina Trainer & Stroker

✅ Suggestive but non-explicit content (lingerie, wellness tips, discreet product showcases).
Educational posts about sexual wellness.
✅ Influencer & user-generated content (UGC) collaborations.

Not Allowed:

🚫 Explicit images or videos.
🚫 Direct sales of adult products in posts.
🚫 Use of sexual words (e.g., “porn,” “sex,” “orgasm”) in captions.

💡Pro Tip: Use coded language and emojis (e.g., “O” instead of orgasm, 🍑🔥 for adult references).
  1. Twitter (X) – The Best Platform for Adult Businesses
Biird’s Gii Vibrator Gets Expert Approval with Suzannah Weiss’s Exciting Collab on X
Biird’s Gii Vibrator Gets Expert Approval with Suzannah Weiss’s Exciting Collab on X

✔️ Allows explicit content (great for adult brands).
✔️ Perfect for networking with adult influencers & creators.
✔️ Can post links to your website & products directly.

💡Pro Tip: Use Twitter for brand awareness & customer engagement while driving traffic to your site.
  1. TikTok – A Goldmine for Adult Businesses 
LELO’s TikTok Guides Users on Vibrator Safety with Easy Locking Instructions
LELO’s TikTok Guides Users on Vibrator Safety with Easy Locking Instructions

✔️ Allows adult wellness content but no nudity or explicit references.
✔️ Viral potential with short-form content (tips, education, discreet product demos).
✔️ Influencer marketing works very well here.

Not Allowed:

🚫 Selling adult products directly.
🚫 Explicit language or visuals.

II. Google & Facebook Ads: Navigating Restrictions

Google and Facebook restrict direct adult product advertising, but you can still work around this by:

  • Focusing on wellness & education (e.g., “Intimacy products for couples” instead of “sex toys”).
  • Running blog-driven campaigns that lead to your product pages.
  • Using landing pages instead of direct product links in ads.
💡Pro Tip: Many businesses use native ad networks like TrafficJunky, ExoClick, or Adnium, which specialize in adult traffic.

III. Influencer & Affiliate Marketing

Adult influencers & content creators already have engaged audiences that trust their recommendations.

How to Partner Effectively:

  • Find influencers on Twitter, OnlyFans, YouTube, or sex-positive blogs.
  • Offer affiliate commissions (10%-30%) for each sale they drive.
  • Send PR packages to creators for unboxing reviews and testimonials.

📌 Affiliate Platforms to Use:

  • Refersion (for custom affiliate programs).
  • ShareASale (connects brands with influencers).

IV. SEO & Content Marketing: Driving Free Traffic

If paid ads are restricted, SEO is your best friend. A well-optimized website can attract thousands of potential buyers organically.

🔍 SEO Tips for an Adult Business:

Biird’s Insightful Blogs on Sex Toys, Pleasure, and Intimate Wellness
Biird’s Insightful Blogs on Sex Toys, Pleasure, and Intimate Wellness
  • Write long-form blog content (e.g., “Best Vibrators for Beginners” or “How to Choose a Body-Safe Sex Toy”).
  • Optimize product descriptions with high-ranking keywords.
  • Use internal linking to keep visitors engaged.
💡Pro Tip: Create an FAQ section with common search queries to rank higher on Google.


V. Email Marketing & Loyalty Programs

With advertising restrictions, email marketing is a goldmine for retaining customers.

📧 How to Use It Effectively:

  • Offer 10% off for first-time buyers in exchange for their email.
  • Send exclusive deals and product launches to your subscribers.
  • Set up automated abandoned cart emails to boost conversions.

🎁 Loyalty Program Idea:

  • Offer points for every purchase that customers can redeem for discounts.
  • Give exclusive access to new products for repeat buyers.

9. Logistics & Customer Experience: Managing Fulfillment

When selling adult products, efficient logistics & exceptional customer experience are crucial to maintaining discretion, trust, and satisfaction. From choosing the right shipping method to handling returns professionally, let’s break down the key aspects of fulfillment.

I. Shipping & Fulfillment Strategy

  1. Self-Fulfillment (Ideal for Small Businesses)

Pros: Full control over packaging, faster processing.
Cons: Requires storage space, time-consuming.

💡Best for: Small businesses starting with a limited product range.
  1. Third-Party Logistics (3PL) Providers

Pros: Scales with your business, automates shipping.
Cons: Higher costs, less control over packaging.

💡Best for: Growing businesses needing warehousing and global shipping solutions.

📌 Popular 3PL Providers:

  • ShipBob (Great for U.S. fulfillment).
  • Easyship (Affordable international shipping).
  • Red Stag Fulfillment (Handles fragile items like glass and electronics).
  1. Dropshipping (Low-Risk, No Inventory)

Pros: No upfront inventory costs, suppliers handle shipping.
Cons: Less control over quality, slower delivery times.

💡Best for :Startups testing products before bulk ordering.

📌 Top Adult Dropshipping Suppliers:

  • Honey’s Place – A well-established adult dropshipping supplier offering a vast selection of premium sex toys, lingerie, and wellness products, with a strong focus on discreet shipping and exceptional customer service.
  • Eldorado – A leading distributor specializing in a diverse range of adult products, including sex toys, lubricants, and lingerie, known for its competitive pricing, fast shipping, and extensive brand partnerships.
  • Shibari Wands – Renowned for high-quality wand massagers and intimate wellness products, this supplier focuses on powerful, body-safe designs that cater to both beginners and seasoned enthusiasts.

II. Handling Customer Support, Returns, & Refunds Professionally

Excellent customer service builds loyalty and trust. Since adult products involve hygiene concerns, refunds can be tricky.

  1. Customer Support Best Practices
    LELO’s Support Section for Expert Guidance, Product Help, & Customer Care
    LELO’s Support Section for Expert Guidance, Product Help, & Customer Care
  • Offer live chat, email, and phone support for quick resolutions.
  • Create a detailed FAQ page covering common issues (e.g., charging problems, toy materials).
  • Respond discreetly and professionally to inquiries.

📌 Example Response:
Instead of saying, “Your vibrator is defective,” try:
👉 “We’re happy to assist with your recent order. Let’s troubleshoot the issue.”

  1. Returns & Refunds Policy

Most retailers follow a no-return policy for opened items due to hygiene reasons.

How to Handle Returns:

  • Offer exchanges or store credit instead of refunds.
  • Provide clear return instructions upfront.
  • If the item is damaged, request photo proof before sending replacements.

📌 Example:

  • Lovehoney offers a 365-day return policy for unused products.
  • LELO provides a 1-year warranty on defective toys.

10. Avoid Common Mistakes When Starting a Sex Toy Business

Starting a sex toy business can be incredibly profitable, but many new entrepreneurs fall into avoidable pitfalls that can cost time, money, and reputation. Let’s explore the most common mistakes and how to steer clear of them for a successful venture.

I. Legal & Compliance Missteps

The adult industry is heavily regulated, and failing to comply with laws can lead to fines, shutdowns, or legal trouble.

Common Mistakes:

❌ Not registering the business properly.
❌ Ignoring FDA regulations (for materials & labeling).
❌ Overlooking age verification requirements.

How to Avoid Them:

✔️ Choose the right business structure (LLC, Corporation).
✔️ Ensure products meet FDA or EU safety standards (medical-grade, body-safe materials).
✔️ Use age verification tools on your website (like AgeChecked or VeriMe).

II. Choosing the Wrong Suppliers or Low-Quality Products

Your brand’s reputation depends on product quality. Low-cost, unverified suppliers may sell unsafe, toxic, or defective toys.

Common Mistakes:

❌ Partnering with unknown or unverified manufacturers.
❌ Selling BPA-laden, phthalate-ridden toys (which can be toxic).
❌ Ignoring MOQ (Minimum Order Quantity) and getting stuck with unsellable inventory.

How to Avoid Them:

✔️ ️ Source from reputable manufacturers (Dame, LELO, We-Vibe).
✔️ ️ Look for medical-grade silicone, phthalate-free materials.
✔️ Request product samples and certifications before ordering in bulk.

III. Marketing Mistakes & Ad Account Bans

Adult products face strict advertising restrictions, and failing to follow platform policies can result in permanent bans.

Common Mistakes:

❌ Running explicit ads on Google & Facebook (against policies).
❌ Using the wrong keywords (flagged as inappropriate).
❌ Ignoring alternative marketing channels.

How to Avoid Them:

✔️ Use SEO & content marketing to drive organic traffic.
✔️ Leverage Reddit, Twitter, & sex-positive influencers.
✔️ Run native ads on adult-friendly networks (ExoClick, TrafficJunky).

IV. Ignoring Customer Privacy & Security Concerns

In the adult industry, privacy is a top priority. Customers demand discreet billing, shipping, and data protection.

 Common Mistakes:

❌ Using non-secure payment gateways that get flagged.
❌ Sending packaging with obvious branding.
❌ Storing customer data insecurely, leading to privacy breaches.

How to Avoid Them:

✔️ Use anonymous billing descriptors (e.g., “XYZ Trading” instead of “SexyToys Inc.”).
✔️ Offer plain packaging with no suggestive logos.
✔️ Invest in SSL encryption & PCI-compliant payment gateways 

11. Scaling Your Business: Growing Beyond the First Year

Congratulations! You’ve successfully started an adult novelty business and made it through the critical first year. Now, it’s time to shift gears and focus on scaling your business for long-term success.

I. Expanding Your Product Line Based on Market Demand

Once you’ve established a loyal customer base, analyzing purchasing trends can help determine what products to introduce next.

🔍 How to Identify Growth Opportunities:

  • Analyze sales data: Which products are top sellers? Are customers buying more from a specific category (e.g., couples’ toys, BDSM, app-controlled devices)?
  • Monitor customer feedback & reviews: Are they asking for more variety, different materials, or specific features?
  • Check industry trends: Stay updated with trade shows, market reports, and competitor launches.

📌 Expansion Ideas:

  • Introduce luxury versions of popular products.
  • Add eco-friendly & sustainable options (biodegradable packaging, rechargeable toys).
  • Develop branded lubricants, massage oils, or enhancement products.

II. Entering International Markets & Cross-Border Shipping

Global expansion aka international shipping of sex toys is a huge opportunity, but logistics, regulations, and cultural preferences must be carefully handled.

Challenges in International Expansion:

Import restrictions & customs regulations (some countries ban adult products).
High shipping costs for bulky or battery-operated products.
Cultural sensitivity—marketing adult toys differs across regions.

How to Expand Globally:

✔️ Research local laws (e.g., strict regulations in the Middle East vs. open markets in Europe).
✔️ Partner with fulfillment centers in key locations (USA, UK, EU) for faster shipping.
✔️ Offer localized websites, pricing, & multilingual support.

Best Markets for Expansion:

  • USA –  Largest market, but high competition.
  • Europe -Growing demand, strong consumer protections.
  • Japan – Tech-driven sex toy innovation, discreet preferences.
  • Australia – Open market with good regulatory compliance.

III. Leveraging Subscription Models & VIP Customer Programs

Subscription-based businesses generate recurring revenue, ensuring long-term customer retention.

Ideas for Subscription Models:

✅ Monthly mystery/subscription box (curated toys, lubricants, accessories).
✅ Replacement plans (for lubricants, batteries, toy cleaning wipes).
✅ Exclusive VIP club (early access to new launches, discounts, special content).

Why It Works:

  • Builds customer loyalty & reduces acquisition costs.
  • Encourages repeat purchases.
  • Allows predictable revenue & inventory planning.

Example: Lovehoney’s subscription model offers monthly bundles with themed selections, keeping customers engaged year-round.

IV. Getting Featured in Media & Publications

Publicity boosts credibility and attracts new audiences who trust expert recommendations.

How to Get Media Coverage:

✔️ Pitch unique stories to journalists (e.g., “How We Built an Inclusive, LGBTQ+ Friendly Sex Toy Brand”).
✔️ Partner with sex educators & influencers who review products on YouTube, TikTok, and blogs.
✔️ Submit products for industry awards (XBIZ, AVN, Good Housekeeping Wellness Awards).
✔️ Sponsor articles on sex-positive blogs & wellness websites.

 Great Platforms for PR Exposure:

  • Cosmopolitan, Buzzfeed, Refinery29 (sex & relationship sections).
  • HuffPost, Vice, Forbes (business success stories).
  • Podcasts & YouTube channels (sex education, relationship advice).

Own the Pleasure Revolution – Build Smart, Scale Fast

Starting a sex toy business isn’t just selling, it’s revolutionizing pleasure, reshaping taboos, and cashing in on one of the most resilient industries in the world. Success isn’t about who stocks the most toys, but who builds the smartest, sexiest, and most seamless shopping experience. Why struggle with logistics, suppliers, and tech headaches when you can launch like a pro with adult ecommerce software? xMarketplace by Adent.io is your shortcut, built for entrepreneurs, packed with dropshipping API, and ready to scale. The industry is waiting. Will you just watch, or will you claim your spot at the top?

Charles

Chief Marketing Officer at Adent.io

Charles is the Chief Marketing Officer at Adent.io, where he directs marketing strategies that drive the company’s growth and innovation. Alongside his primary role, Charles also provides expert advice and tailored strategies to Adent.io’s clients, empowering them to thrive in the competitive adult industry.