Frequently Asked Questions
You've got questions? Great, we've got all the answers!
- Server requirements?
Each product requires different server environment. Please check the product page for specific server requirements.
- How to test the demo?
Go here and follow the instructions: Live Demo
- How do I contact support?
- Support hours?
We are available on Live chat 24×7.
On phone: +1-(707)-520-4996, +1-(408)-844-4660 – 7am to 11pm ( UTC+7 )
Support tickets: In less than 2 hours you will receive a reply.
- How do I raise an installation ticket?
If you’ve purchased any of our installation services, you’d have gotten an email from our delivery partner, GetDPD with details on how to raise it. If you haven’t gotten the email, please check your junk folder. If not, please raise a ticket by emailing email@example.com with the details of your purchase and we’ll take care of you!
- What are the revenue channels for the scripts?
All our scripts come with multiple revenue channels like ads, membership, pay per download or pay per view and multiple payment gateways integrated. For specific features, check the product pages.
- Technology stack used?
xStreamer – uses Laravel PHP
xMember – uses MEAN stack
xCams – uses Laravel PHP, NodeJS, WebRTC.
- Can you show us some examples of people using your script?
We’d be happy to show you examples in private. Please contact us
- Do you really provide Free updates?
Yes we do! We provide these updates as patches with detailed explanations on how to update. Please make sure to read the instructions carefully and back up files before updating.
- Do I need a server? Do Adent.io take care of hosting for me?
Yes, you need a minimum of VPS server to run our products. You can check our recommended hosting – https://www.m3server.com/promo/adent/
- Do I need to go for an expensive Dedicated server?
In short, you can always start small and go for a VPS server. Just make sure to enquire and confirm that the VPS hosting provider supports these requirements
- Multiple license? Multiple domains?
We do have solutions for folks who want to purchase multiple domain licenses. Hit us up and we’ll sort you out!
- Is your software encrypted?
No! We give you 100% source code required to run the website. We just ask you to respect the licensing and not use the software on multiple servers.
- What do I get after purchase?
Once you make a payment to buy a product, you’ll get instant access to the source code and document thanks our partners at getDPD. No need to wait or contact us.
- How can I get a refund?
We sell digitally downloadable software all of which come with a demo. Please make you view the demo of the product to understand the functionalities before purchasing. Because of the nature of digitally downloadable goods, refunds aren’t possible once the files have been delivered to you immediately after your purchase, except under extraordinary situations.
We’re here to help
If you have purchased any of our products, and need help, please contact us, or reach out to us through our support system.